Privacy Policy

Introduction

This Privacy Policy explains how Huego Health Inc. and its subsidiaries and affiliates (“Huego”, “we”, “us” or “our”) collect, use, disclose, and otherwise process personal information in connection with our Platform. Our Platform includes : (i) our websites, including related subdomains; (ii) our mobile, tablet, and other smart device applications; (iii) application program interfaces, (iv) in-store kiosks and other online services, and (iv) any other tools, technology and programs now or in the future; in each case, that reference this Privacy Policy. This Privacy Policy does not cover or address: the privacy practices of Pharmacies and Groceries including their authorized licensees and franchisees available on our Platform, on behalf of entities, or our privacy practices relating to the personal information of job applicants, employees, Delivery Partners, and other personnel If you see an undefined term in this Privacy Policy, it has the definition specified in our Terms of Use. By accessing or using the Platform, you agree that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Use.

1. Personal Information We Collect

1.1. Data provided directly by you

  • Contact and profile information.
    • When you create an Account, complete your Account profile, sign up for a mailing list, or otherwise communicate or interact with us, we may collect information from you, such as your name, phone number, e-mail address, and physical address. We use this contact and profile information to: (i) create and personalize your Account; (ii) communicate with you directly about the Services as well as about any questions, issues or concerns you or other users may have, (iii) fulfill your order, and (iv) send you marketing communications in accordance with your preferences.

  • Payment information.
    • When you submit an order or join Huego Services , you are required to provide payment information, such as your credit card, debit card or gift card details. For corporate Accounts that are used for business purposes, we may also have corporate credit card numbers or other payment account numbers. We use this payment information to fulfill your order, complete the transaction, and detect and prevent fraud.

  • Transaction information.
    • When you submit an order, we collect information, including the items purchased, date and time of your transaction, special instructions, and points you accrue or rewards or promotions you redeem as part of a loyalty or rewards program. We use this transaction information to fulfill your order, update your rewards, detect and prevent fraud, personalize your experience, perform analytics/identify usage trends, and inform our advertising and marketing.

  • Communications, Participation and other content.
    • We maintain all communications resulting from your interactions with us or with Delivery Partners by email, phone, mail or chat. We use all of the foregoing communications to address your questions, issues and concerns and provide other related customer support services, for safety and security purposes, to improve our Services, and for analytics. We also maintain your ratings and reviews regarding Doctor offices . medical institutions and Pharmacies on the Platform, which we may post for the benefit of all of our users.

  • Other information you provide.

    • With your permission, we may access your photos or contact list from your mobile device, Facebook account or email account to enable you to share content or promotions or invite your friends to connect with our Services, including through our friend referral program. Our Delivery Partners may also collect the information contained on your government-issued identification card for verification purposes in order to complete the Huego Services.

    We may also aggregate personal information for regulatory compliance, industry and market analysis, research, demographic profiling, marketing and advertising, and other business purposes as long as the end-product does not uniquely identify you or any other user of the Services.

1.2. Personal Information Generated and/or Automatically Collected during your use of the Platform

  • Information about your device and its software.
    • Information about your device and its software includes your IP address, browser type, internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to identify your browser, mobile device, or your Account (including, for example, a persistent device identifier or an Ad ID), and other similar information. We may also work with third-party partners to employ technologies, including statistical modeling tools, that permit us to recognize and contact you across multiple devices. We use this device and software information to diagnose and fix technology problems, serve you personalized advertising, personalize your experience, perform analytics/identify usage trends, and improve our products and Services.

  • Information about the way you access and use our Services.
    • Information about the way you access and use our Services includes the site from which you came and the site to which you are going when you leave. In addition, we track the pages you visit on the Platform, the links you click on the Platform, whether you open emails or click the links contained in emails that we send, other actions you take on the Services, and whether you access the Services from multiple devices. We may also use the information about the way you access and use our Services to determine products and services that may be of interest to you, to improve our products and Services, to evaluate the success of our advertising and marketing campaigns, and to send you marketing communications.

  • Location Information.

    • In some cases, you provide your location information to us directly (e.g. when you provide us with a delivery address). In other cases, we may collect your location through GPS, WiFi, wireless network triangulation or other methods, or we may otherwise infer your location based on other information we collect. (For example, we can approximate your location by your IP Address.) We use location information to customize content on our Services (e.g., show you the medical practice or Pharmacies that will deliver to your location and show you relevant Perks), facilitate order and delivery Services, detect and prevent fraud, and measure traffic and analytics on the Services. If you have previously opted into Huego's collection and use of location-based information through our mobile application, we may collect and store the precise location of your device when the app is running in the foreground or background of your device. You may opt-out by adjusting the settings on your mobile device. We also use the Google Maps API to gather information about your location. Google uses various technologies to determine your location, including IP address, GPS and other sensors that may, for example, provide Google with information on nearby devices, WiFi access points and cell towers (see the Google privacy policy and the Google Maps terms of service to learn more).


    We typically collect the foregoing generated and/or automatically collected information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, mobile SDKs, location-identifying technologies, and similar technology (collectively, “tracking technologies”), and we may use third-party partners or services to assist with this effort. Information we collect automatically about you or your device may be combined with other personal information we collect directly. For information about our and our third-party partners use of cookies and related technologies to collect information automatically, and choices you may have in relation to its collection, policy.


    We, or the third-party partners we use, may use the data collected automatically through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Platform; (b) provide custom, personalized content and information; (c) identify and contact you across multiple devices; (d) provide and monitor the effectiveness of our Services; (e) perform analytics and detect usage patterns on our Services; (f) diagnose or fix technology problems; (g) detect or prevent fraud or other harmful activities, and (h) otherwise plan for and enhance our Services and for other internal purposes.

2. How We Use Your Personal Information

In addition to the uses described above, we may collect and use personal information to:

2.1. Provide, maintain, improve and develop the Platform and Services.

We may use the personal information to provide, maintain, improve and develop the Platform and Services. For example, we:

  • Enable you to create Accounts or otherwise access and use the Platform and Services (e.g., remember information so that you will not have to re-enter it during your visit or the next time you visit),
  • Fulfill your requests and process payments (e.g., to allow you to order medicine from Pharmacies and have it delivered to you, or to provide you with information that you request),
  • Provide custom, personalized content, and information (e.g. “most popular near you” and “since you enjoy” features)
  • Perform analytics, detect activity patterns on our Platform and Services, and otherwise research usage, and
  • Test and develop new features and functionality and otherwise enhance the Platform and Services.

2.2. Maintain the safety, stability, and security of our Platform and Services.

We may use the personal information to maintain the safety and security of our Platform and Services. For example, we:

  • Detect or prevent fraud, abuse, or other harmful activities,
  • Diagnose or fix technology problems,
  • Conduct security investigations and risk assessments, and
  • Improve and enforce our security measures.

2.3. Communications with you to provide support and other important messages.

We may use personal information to communicate important messages to you and/or to provide you with support. For example, we might send you service-related emails or messages (e.g., user Account verification, changes or updates to features of the Platform or Services, technical and security notices) and other communications from or about Huego.

2.4. Provide, personalize, measure and improve our advertising and marketing.

We may use personal information to provide, personalize, measure and improve our advertising and marketing. For example, we:

  • Administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Huego or its third-party partners
  • Inform you of products, programs, services, and promotions that we believe may be of interest to you, including, without limitation, through emails and push notifications,
  • Permit you to refer us to your friends so that we may send them a promotional offer through the Platform. If you wish to use this feature, you may be required to provide us with, and we may use, your friend's name, email address, and other information you share with us. By using this functionality, you affirm that you are entitled to use and provide us with your friend's name and email address for this purpose. We will use that information to send an email inviting the friend to visit the Platform and for any other purposes disclosed at the time of your participation in the program,
  • Determine the effectiveness of our Services and our promotional campaigns, and
  • Identify and contact you across multiple devices.

2.5. Legal and regulatory requirements and proceedings.

We may use the personal information in connection with legal and regulatory proceedings and requirements. For example, we may need the personal information to enforce our corporate reporting obligations, or to comply with applicable laws.

2.6. Enforce our rights.

When you access or use our Platform or Services, you are bound by our Terms of Use and this Privacy Policy. To ensure you comply with them, we may use your personal information to monitor, investigate, prevent and/or mitigate violations of our Terms of Use as well as enforce our agreements with third parties and business partners.

2.7. Other purposes disclosed at the time of collection.

From time to time, we may use personal information for a specific purpose not contemplated by this Privacy Policy. In such an event, we will specifically disclose that use to you.

3. Our Sharing and Disclosure of Personal Information

We disclose personal information to the following types of third parties:

3.1. Store Sharing.

We disclose personal information to the Stores you order from and third parties engaged by those Stores (e.g. point of sale providers or their own delivery personnel), as needed to fulfill your orders, including communicating with you about the status of your order or canceled items. If you make a purchase from a store that offers loyalty or rewards programs through our Platform, we may disclose your personal information to the Store as needed to facilitate your participation in the Store's loyalty or rewards programs, including tracking points and redemptions. In some cases, you may also affirmatively opt-in to share your information directly with the Stores as will be disclosed on the Platform.

3.2. Other Third Parties necessary to complete your order or to enable your use of the Platform and Services.

In addition to Stores you order from, we disclose personal information to other third parties as needed to fulfill your orders, including, without limitation, delivery providers and payment processors. If you are a guest utilizing the group order feature, we also share your name and order information with the Huego Account owner in order to complete the order.

3.3. Information provided to third parties in connection with our enterprise customers.

If your company, university or organization participates in one of our enterprise programs, we may share some of your information with that organization including your name, student ID number, contact details, order history, and other information as required to enable use by you and the organization of Store Services. If you are a campus user, we also share information with Store service providers that operate stores and other pharmacy and grocery ordering and delivery services on your campus.

3.4. Service providers and contractors.

We disclose personal information to third parties that provide services for us or on our behalf, such as website hosting, data analysis, infrastructure provisioning, IT services, customer service, email delivery services, fraud detection, security monitoring, advertising and marketing, and other similar services.

3.5. Analytics providers.

We share personal information with third-party analytics providers to better understand the demographics of our users and visitors and to personalize, enhance and improve our Platform and Services.